Terms of Service – Mind Mastery

Effective Date: 04/09/2025

Welcome to Mind Mastery (www.mind-mastery.com). By using our website, booking a session, or purchasing products, you agree to the following Terms of Service. Please read them carefully.

1. About Us

Mind Mastery (“we”, “our”, or “us”) is an online platform based in Spain. We provide access to counselling and self-development services through independent counsellors, as well as digital products and courses.

Mind Mastery is not itself a counselling provider. Each counsellor listed on our platform is an independent contractor and is solely responsible for the services they deliver.

By booking a session through Mind Mastery, you acknowledge that the counselling services are provided by an independent counsellor, and not by Mind Mastery directly.

2. Independent Counsellors

  • Counsellors listed on Mind Mastery are independent practitioners and are not employees, agents, or partners of Mind Mastery.

  • Each counsellor is responsible for maintaining their own professional qualifications, ethical practice, insurance, and compliance with the regulations of their jurisdiction.

  • Mind Mastery facilitates booking and payment but is not a party to the therapeutic relationship.

3. Client Relationship

  • By booking a session, you enter into a direct professional relationship with the counsellor you choose.

  • The counsellor, not Mind Mastery, is responsible for session content, outcomes, and record keeping.

  • Mind Mastery is not liable for the quality or results of counselling services.

4. Payments

  • All payments are processed securely through Stripe in USD.

  • Session fees are set by each counsellor and displayed on their profile page.

  • Mind Mastery retains a commission fee from each booking as part of platform management.

  • You are responsible for ensuring your payment method is valid and sufficient to cover purchases.

5. Cancellations & Refunds

  • Cancellation and refund policies are set individually by each counsellor and are displayed on their profile page.

  • By booking, you agree to the specific policy of the counsellor you choose.

  • Mind Mastery processes refunds in line with the counsellor’s stated policy.

6. Digital Products & Courses

  • Mind Mastery sells digital products and courses (such as the Mind Mastery Bundle and Dissociation Course).

  • By purchasing, you receive a personal, non-transferable licence to access and use the content for your own development.

  • You may not share, resell, reproduce, or distribute course materials without prior written permission.

Refunds for Digital Products

  • Due to the nature of digital goods, all sales are final once access is granted or materials are downloaded, unless otherwise required by law.

  • If you experience technical issues, contact us within 7 days for resolution.

7. Intellectual Property

  • All website content, branding, and marketing materials are the property of Mind Mastery.

  • Content created specifically for Mind Mastery by counsellors (e.g., blogs, videos) remains the property of Mind Mastery, unless otherwise agreed in writing.

  • Counsellors retain ownership of their professional knowledge and materials used outside of Mind Mastery.

8. Confidentiality & Data Protection

  • Counsellors are responsible for confidentiality in line with their professional standards and laws.

  • Mind Mastery manages booking and payment data in accordance with GDPR (see Privacy Policy).

  • Counsellors may keep independent session records, which are not controlled by Mind Mastery.

9. Limitation of Liability

  • Mind Mastery does not guarantee any outcomes from counselling, courses, or digital products.

  • To the fullest extent permitted by law, Mind Mastery disclaims liability for any direct or indirect consequences of services provided by independent counsellors or from use of our digital products.

10. Termination

  • We may suspend or remove access to services at any time, without notice, for breach of these Terms.

  • Clients may stop using services at any time, subject to the counsellor’s or product-specific cancellation/refund terms.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from use of the site or services may be brought in either the courts of Spain (where Mind Mastery is based) or England and Wales (if more appropriate to the user’s location).